SENTRILOCK: SENTRICONNECT® Mobile App Guide for temporary lockbox access

SentriConnect® is a managed access system that allows a SentriLock lockbox owner to grant time-limited access to their lockbox providing accurate and detailed access information to the lockbox owner. SentriConnect® is a free service to its users providing security and dependability to our SentriLock lockbox subscribers.

– SentriConnect® must be enabled by the listing agent’s Association before it can be used. Plus, it works only on Bluetooth® lockboxes with firmware version 50.44 or higher.  The lockbox must be assigned to a listing in order to grant SentriConnect® access.

– SentriConnect® is a mobile app that enables someone to access the key compartment of your lockbox without having the SentriKey® Real Estate app. However, you, the listing Agent, must grant permission for someone to use SentriConnect® to access your lockbox. If you’re inviting a user who is not a registered SentriConnect® user, they’ll receive an invitation to register them.

– SentriConnect® accesses to a lockbox’s key compartment are displayed in the listing Agent’s lockbox access log. This allows secure tracking of lockbox activity.

Showing services send invitations for access to SentriConnect®, a free watered-down version of the SentriKey app that provides a single appointment’s access to a property. 

This is the step-by-step process: 

1. The showing agent will request an appointment from the showing service.
2. If it is a property with a SentriLock lockbox, the showing agent is sent an email asking them to download and register with SentriConnect, and they use that info to log into SentriConnect. 

   How to set up SentriConnect®:

   1. The listing agent will grant SentriConnect® access to the user, which will prompt an email invitation to download the SentriConnect® App to be sent to any first-time user of SentriConnect®. (Existing users will simply receive a notification within the SentriConnect® App Message Center.)
   2. The user will need to install the SentriConnect® App from their phone’s app store
   3. Once downloaded, launch the SentriConnect® mobile app
   4. Be sure to Allow SentriConnect® to find, connect to, and determine the relative position of nearby devices when prompted and ensure Bluetooth is enabled.
   5. Tap the create account button
   6. Enter the required information for registration
   7. When you are finished registering, an email will be sent to you to complete the registration process. You must open the email on your mobile device to activate your account.
   8. This is a one-time registering process, so once you have created an account, you will not need to register again.
3. The showing agent goes to their appointment at their reserved time. They open their SentriConnect app, wake up the Bluetooth box by pressing the enter key and the app opens the box just like the SentriKey app does using Bluetooth connection. *For NXT boxes, instead of the app opening the key compartment, the showing agent will see a code on their screen and punch that into the keypad on the NXT box.
4. The next time the showing agent has an appointment with a SentriLock box, they will receive a confirmation email from the showing service for their block of time and follow the steps above. 

Access is tied to the agent’s phone number and only they can use this access with their phone. There is no code sharing this way.

1. How to open a Sentrilock box using SentriConnect®:

1. Launch the SentriConnect® App
2. Ensure the listing agent has granted access by tapping on the envelope icon at the bottom of the screen or by tapping on the hamburger menu in the upper left corner of the screen and then tapping on My Accesses.
3. Tap on the house icon to return to the home page
4. Press the ENT button on the lockbox to establish a Bluetooth connection
5. The lockbox will open and you will receive a message confirming your access. (The listing agent will also receive a notification that the lockbox has been accessed.)

How to grant SentriConnect® access: 

1. Log into the SentriKey Real Estate App and tap the 3 line menu icon.

2. Tap My Lockboxes.

3. Tap Grant SentriConnect® Access.

4. Tap the lockbox to which you are granting access.

5. Enter the following information for the user:

• Email address
• Start time
• End time

6. Tap Grant Access. Then Tap Done. A confirmation message will appear in your Message Center. This message can also be used to revoke access when needed.