SHOWING SERVICE: Listing Agent

LISTING AGENT SHOWINGS VIDEO TUTORIAL & STEPS

• Set up the showing availability details for your listings
• Enable showing requests via a link in the listing report 
• Easily track all future and past appointment details
• Make showing details visible to sellers
• Receive notifications for appointment updates 
• View and manage showing feedback
• AND do it all on your Realtracs mobile app!

1. When adding a new listing OR editing a current listing, navigate to the Office and Showing section and the Realtracs Showing button is pre-selected for yo.
2. Next, enter in the showing details.  The following showing settings are available:
   > Auto Accept New Requests: aka “Go and Show.”
   > Overlap Showing Times: Allows multiple showing
      appointments to occur at once, as well as limit the number of
      allowed overlaps.
   > Appointment Duration: Choose from 15, 30, or 60 minute
      increments.
   > Listing Agent Notification Preference: Designate either text
      and/or email. 
   > Showing Notes: Include showing details, e.g. how to access the
      property, alarm codes, showing instructions etc.
   > Request Feedback: Automatically request feedback from
      buyer's agents.
   > Seller Contact Details: Add contact information for property
      owners that want to be involved.
   > Seller Text Notifications + Showing Portal: Add up to two sellers
      to the notifications and view a showing portal.
   > Feedback in the Seller Portal: Instantly share all buyer agent
      feedback with your sellers.
   > Showing Availability: Choose a time range for showings to
      occur.
   > Minimum Notice Required: Create a scheduling buffer to help
      your seller prepare.
   > Showing Schedule Restrictions: Prevent showings for a whole
      day or specific date/time.
3. Next complete your listing and publish as Coming Soon or Active or, if editing, just click the save icon and exit.
4. When a new showing appointment is requested by the Buyers Agent, the Listing Agent receives a text and/or email message with a link to their showing activity. The Seller also receives a text message that includes a link to 'opt into messaging' that they MUST click in order to receive text messages requesting showings and access to their Seller Showing Portal.                            TEXT TO LISTING AGENTEMAIL TO LISTING AGENT
   SELLER OPT INTO MESSAGING VIA TEXT
5. To Manage, Approve or Decline showing appointment requests, click the link in the text message or email OR from the Realtracs tool bar, hover over Showings, then select 'Seller Appointments'.
6. If, while setting up the listing for showings, you turned 'Request Feedback' ON, the automated feedback process is enabled for the listing.  Following a showing appointment, the buyer's agent is sent an email with a link to a short form survey to submit their feedback.  When the Buyers Agent submits new feedback about the listing, the listing agent will receive an email including the feedback details and the contact info of the Buyers Agent that submitted the feedback.  You can view the feedback from an email or from the feedback tab under 'Showings/Seller Appointments/Feedback tab'

   Listing Agent Changes Listing Status

   The system auto-cancels previously approved future appointments and declines pending appointments when:
   • A listing changes from a status where appointments can be requested (Coming Soon, Active or Under Contract Showing) to a status where showings are no longer occurring (UC Not Showing, Closed, Expired, Canceled)
   • The Coming Soon ‘Make Active On’ date is pushed out 
   (Note: appointments that are after the new Make Active On date are not affected)