Listing Alerts: Auto Notify- Push Notifications: Agent

Push Notifications Guides & Tips for Agents

Steps for AGENTS: 

1. To verify that you have a push notification compatible version of the Realtracs app, tap on the Photo/User icon in the top right of the Realtracs app and select Settings.
2. Next, tap on the Security icon on the left.  Under Registered Apps, look for iOS (Apple) Realtracs v0.3.7 or above and for Android Realtracs v0.4.5 or above.  

   If you have an older version of the Realtracs app installed, install the newest version of the Realtracs application on your phone or tablet.  

   • Download the newest version of the Realtracs app for iOS
     [CLICK HERE].
   • Download the newest version of the Realtracs app for Android  [CLICK HERE].
   You can also see if you have push notifications turned on here as well.
3. Next, access your Auto Notify Management Page.  Tap on the 3 line menu on the top left of the app, then tap on Search, then tap Auto Notify.
4. If you have 10 or fewer Active Auto Notify searches, you will see the following:   For iOS devices, if prompted, tap Allow.Then, tap on Enable Push Notifications for all searches.
5. If you have MORE than 10 Active Auto Notify searches, OR you would like to set up push notifications preferences for each individual Auto Notify manually do the following: 
   • Access your Auto Notify Management Page.  Tap on the 3 line menu on the top left of the app, then tap on Search, then tap Auto Notify.
   • Tap the three dots on the right side of the search that you'd like enable push notifications for.  Then tap Edit Settings.
   • Select one of the two Push Notification choices from the drop down in the New Result Notification Preference (Agent)
   • If you previously chosen to NOT allow push notifications, you will see the following prompt, tap Go to Settings.  FOR iOS USERS:
   • Next, tap on Notifications.
   • Next tap the toggle to move it to the On position. (Green).
   • To keep the notification until you clear it, be sure to tap banner style and select Persistent.  
     FOR ANDROID USERS:

   • After tapping on Go to Settings, you'll be taken to the Realtracs app settings within the Android Settings application.  In the Settings app, tap on Notifications. 

• Agents will receive push notifications for Listing Updates (New Results) according to their choice within the Notification Schedule for New Results Menu.
• Agents will be sent Client Feedback push notifications as follows:

• After 5 minutes of inactivity when there has been at least 1 comment from a client.

• After 4 hours of inactivity and at least 1 like/dislike from a client.

• Instantly if there is 1 comment and the agent has also commented in the last 5 minutes.